Frequently Asked Questions

We offer a comprehensive range of web development services including:

• Custom website design and development
• E-commerce website development
• Content Management System (CMS) implementation
• Progressive Web Applications (PWAs)
• Website maintenance and support
• Website optimization and performance tuning
• Responsive design for all devices

Our team specializes in various technologies including HTML5, CSS3, JavaScript, React, Vue.js, PHP, Node.js, and more to create tailored solutions that meet your specific business needs.

Yes, we specialize in creating e-commerce solutions specifically tailored for small businesses. Our e-commerce packages include:

• Custom online store design
• Product catalog management
• Secure payment gateway integration (Stripe, PayPal, Square, etc.)
• Inventory management systems
• Order processing and fulfillment tools
• Customer account management
• Mobile-responsive shopping experience

We work with platforms like Shopify, WooCommerce, Magento, and custom solutions depending on your specific needs and budget. Our goal is to create an online store that's easy to manage while providing a seamless shopping experience for your customers.

Our IT support services are designed to keep your business technology running smoothly. We offer:

• Remote and on-site technical support
• Network setup, maintenance, and troubleshooting
• Hardware installation and configuration
• Software installation and updates
• Data backup and recovery solutions
• Cybersecurity services and monitoring
• Cloud service setup and management
• IT infrastructure planning and upgrades

We offer flexible support plans including hourly, monthly retainer, and comprehensive managed IT services to suit businesses of all sizes. Our team is available for both emergency support and scheduled maintenance to minimize downtime and keep your operations running efficiently.

We work with a wide range of technologies and platforms to deliver the best solutions for our clients:

Web Development:

• Frontend: HTML5, CSS3, JavaScript, React, Vue.js, Angular
• Backend: PHP, Node.js, Python, Ruby on Rails
• CMS: WordPress, Drupal, Joomla, Shopify
• E-commerce: WooCommerce, Magento, Shopify, BigCommerce
• Databases: MySQL, PostgreSQL, MongoDB, Firebase

IT Support:

• Operating Systems: Windows, macOS, Linux
• Cloud Services: AWS, Google Cloud, Microsoft Azure
• Networking: Cisco, Ubiquiti, SonicWall
• Virtualization: VMware, Hyper-V

Our team stays current with the latest technologies and best practices to ensure we're providing modern, secure, and efficient solutions for your business needs.

Our project process typically follows these key phases:

1. Discovery & Requirements Gathering: We begin by understanding your business goals, target audience, and specific project requirements through consultations and questionnaires.
2. Proposal & Planning: Based on your requirements, we create a detailed proposal including scope, timeline, and cost estimates. Once approved, we develop a project plan with milestones.
3. Design: For web projects, we create wireframes and design mockups for your approval before development begins.
4. Development/Implementation: Our team builds the solution according to the approved designs and specifications, with regular progress updates.
5. Testing & Quality Assurance: We thoroughly test all aspects of the project to ensure functionality, performance, and compatibility.
6. Client Review & Feedback: You'll have the opportunity to review the project and request any necessary adjustments.
7. Launch/Deployment: Once approved, we deploy the solution to the live environment.
8. Training & Support: We provide training on how to use and maintain your new solution, along with ongoing support as needed.

Throughout the process, we maintain clear communication and provide regular updates to ensure the project stays on track and meets your expectations.

The timeline for website development varies depending on the complexity and scope of the project:

• Small business websites (5-10 pages): 4-6 weeks
• Medium-sized websites with custom functionality: 8-12 weeks
• E-commerce websites: 10-16 weeks
• Large, complex web applications: 16+ weeks

These timelines include all phases of the project from discovery to launch. Factors that can affect the timeline include:

• Complexity of design and functionality
• Number of revisions required
• Timely client feedback and approvals
• Integration with third-party systems
• Content preparation and migration

We'll provide a more accurate timeline during the proposal phase after fully understanding your specific requirements. If you have a deadline, please let us know, and we'll work with you to determine if it's feasible or suggest alternatives.

To get started on your project, we typically need the following information:

1. Business Information:
   • Company name, logo, and brand guidelines (if available)
   • Business description and unique selling points
   • Target audience information
2. Project Goals:
   • Primary objectives for the project
   • Key features and functionality needed
   • Expected outcomes and success metrics
3. Design Preferences:
   • Examples of websites/designs you like
   • Color preferences and any existing brand colors
   • Any specific design elements you want to include
4. Content:
   • Text content for pages (or outline of what's needed)
   • Images, videos, or other media to include
   • Any existing content that needs to be migrated
5. Technical Information:
   • Domain name (existing or planned)
   • Hosting information (if you have existing hosting)
   • Third-party services that need integration
6. Timeline and Budget:
   • Desired launch date or timeline constraints
   • Budget range for the project

Don't worry if you don't have all this information ready. Our discovery process is designed to help gather what's needed, and we can guide you through the process. You can start by completing our project request form, and we'll follow up to collect any additional details.

Website costs vary depending on the complexity, features, and scope of the project. Here's a general pricing guideline:

• Basic Business Website: $1,500 - $5,000

  5-10 pages, responsive design, contact form, basic SEO

• Mid-Range Business Website: $5,000 - $15,000

  10-20 pages, custom design, CMS integration, advanced features, content creation

• E-commerce Website: $8,000 - $25,000

  Product catalog, payment processing, inventory management, customer accounts

• Custom Web Application: $15,000+

  Complex functionality, user authentication, database integration, custom features

These ranges are estimates and can vary based on specific requirements. Factors that influence pricing include:

• Design complexity and customization
• Number of pages and content volume
• Custom functionality and features
• E-commerce capabilities
• Third-party integrations
• Content creation needs

We provide detailed quotes after understanding your specific requirements. Our goal is to be transparent about costs and deliver value that aligns with your budget and business goals.

Yes, we offer flexible payment plans to make our services more accessible. Our standard payment structure typically follows this pattern:

• Initial Deposit: 30-50% of the project total to begin work
• Progress Payments: Divided into milestones throughout the project
• Final Payment: Due upon project completion, before launch

For larger projects, we can create customized payment schedules that align with project phases and your cash flow needs. We also offer:

• Monthly Payment Plans: Spreading the cost over 3-12 months for qualifying projects
• Retainer Options: For ongoing services and maintenance
• Subscription Models: For website maintenance and support services

All payment terms are clearly outlined in our proposals and contracts. We accept various payment methods including credit cards, bank transfers, and electronic payments for your convenience.

Yes, there are typically some ongoing costs to maintain your website or IT infrastructure after the initial project is completed:

Essential Ongoing Costs:

• Domain Registration: $10-20 per year
• Web Hosting: $100-500 per year depending on your needs
• SSL Certificate: $0-200 per year (we offer free Let's Encrypt certificates for most sites)
• Email Hosting: $60-180 per year if not included in your web hosting

Optional but Recommended Services:

• Website Maintenance Plan: $50-200 per month (includes updates, security, backups, monitoring)
• Content Updates: Hourly rate or monthly retainer based on your needs
• SEO Services: Starting at $300 per month for basic optimization
• Software Licenses: Varies based on the tools used (e.g., premium plugins, CRM systems)

We're transparent about all potential costs and will provide detailed information about ongoing expenses in our proposals. We also offer comprehensive maintenance packages that bundle many of these services at a discounted rate to help you manage costs effectively.

After your website launches, we offer several support options to ensure your site continues to perform optimally:

Website Maintenance Plans:

• Basic Maintenance: $50-100/month
  • Software updates (CMS, plugins, themes)
  • Security monitoring and malware scanning
  • Regular backups
  • Uptime monitoring
  • Monthly performance reports
• Standard Maintenance: $100-200/month
  • Everything in Basic, plus:
  • Minor content updates (text and images)
  • 1-2 hours of development time for small changes
  • Monthly performance optimization
  • Priority support response
• Premium Maintenance: $200-500/month
  • Everything in Standard, plus:
  • Unlimited minor content updates
  • 3-5 hours of development time
  • SEO monitoring and basic optimization
  • Monthly strategy consultation
  • Emergency support with guaranteed response time

Additional Support Options:

• Hourly Support: Available at our standard hourly rate for clients who prefer as-needed assistance
• Training Sessions: Additional training for your team on website management
• Documentation: Custom user guides for your specific website

All clients receive a 30-day warranty period after launch where we address any issues related to the original scope at no additional cost. We recommend a maintenance plan for ongoing support, but it's not required.

Our response times vary based on the urgency of the issue and your support plan:

Standard Response Times:

• Critical Issues (site down, security breach)

  Response within 1-4 hours, 7 days a week

• High Priority Issues (major functionality broken)

  Response within 4-8 business hours

• Normal Issues (minor bugs, questions)

  Response within 1-2 business days

• General Inquiries (feature requests, updates)

  Response within 2-3 business days

Clients with premium maintenance plans receive priority support with faster response times:

• Critical issues: Response within 1 hour, 24/7
• High priority: Response within 2-4 business hours
• Normal issues: Response within 1 business day

Our business hours are Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. We provide emergency support outside business hours for critical issues. All support requests should be submitted through our support portal or by emailing infp@isusoworks.com.

Yes, we provide comprehensive training to ensure your team can effectively manage your website. Our training options include:

• Standard Training Session: Included with every website project
  • 1-2 hour session covering basic website management
  • Content updating (text, images, pages)
  • Basic CMS navigation and functionality
  • Up to 3 team members
• Advanced Training: Available as an add-on service
  • Multiple sessions covering advanced features
  • E-commerce management (products, orders, inventory)
  • SEO best practices
  • Analytics and reporting
  • Custom functionality specific to your website
• Documentation:
  • Custom user manual for your specific website
  • Video tutorials for common tasks
  • Knowledge base access
• Ongoing Support:
  • Email and phone support for questions
  • Refresher training sessions available
  • Training for new team members

Training sessions can be conducted in-person (for local clients) or via video conference. We tailor the training to your team's technical expertise and specific needs. Our goal is to empower your team to confidently manage your website's day-to-day operations while knowing we're available for support when needed.