Home Privacy Policy

Privacy Policy

Last Updated: May 2, 2025

Introduction

At Isuso Works, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to all information collected through our website, services, and any related services, sales, marketing, or events.

Data Collection Methods

We collect personal information that you voluntarily provide to us when you register for our services, express interest in obtaining information about us or our products, participate in activities on our website, or otherwise contact us.

Information You Provide

The personal information we collect may include:

  • Name, email address, and contact details
  • Billing information and payment details
  • User credentials (usernames, passwords)
  • Profile information (company name, job title)
  • Feedback, support requests, and correspondence
  • Preferences and settings

Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information, including:

  • Device information (browser type, operating system, device type)
  • IP address and location information
  • Usage data (pages visited, time spent, referring websites)
  • Cookies and tracking technologies data
  • Performance data and error reports

Information from Third Parties

We may receive information about you from third-party sources such as:

  • Business partners and service providers
  • Marketing and analytics partners
  • Social media platforms (if you connect your account)
  • Public databases and directories

Usage Purposes

We use the information we collect for various business purposes. Below are the specific ways we use your data:

Providing and Improving Our Services

  • To deliver the services you have requested
  • To process transactions and manage your account
  • To respond to your inquiries and support requests
  • To improve our website, products, and services
  • To develop new features and functionality
  • To troubleshoot problems and fix bugs

Communication and Marketing

  • To communicate with you about your account or our services
  • To send administrative information and updates
  • To provide news, special offers, and marketing materials
  • To conduct surveys and collect feedback
  • To personalize your experience and deliver tailored content

Legal and Security Purposes

  • To enforce our terms, conditions, and policies
  • To protect our rights, privacy, safety, or property
  • To detect and prevent fraud, malicious activity, and security incidents
  • To comply with legal requirements and government regulations
  • To establish, exercise, or defend legal claims

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

Data Sharing Practices

We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

  • Payment processors and financial institutions
  • Customer support and help desk providers
  • Hosting and cloud service providers
  • Analytics and data analysis providers
  • Marketing and email service providers
  • IT and system administration service providers

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Obligations

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena.

Vital Interests and Legal Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

With Your Consent

We may share your personal information with third parties when you have given us your consent to do so.

Important: We do not sell, rent, or trade your personal information with third parties for their commercial purposes.

User Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Information

You have the right to request information about the personal data we hold about you, including the categories of data, its purpose, and the recipients to whom it is disclosed.

Correction and Update

You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you.

Deletion and Erasure

You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another service provider.

Objection and Restriction

You have the right to object to the processing of your personal data and to request restrictions on certain processing activities.

Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before responding to your request. In some cases, we may be unable to fulfill your request, but we will explain the reason why.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our Security Measures

  • Encryption of sensitive data both in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication procedures
  • Monitoring systems for detecting and addressing security incidents
  • Regular backups to prevent data loss
  • Employee training on data protection and security practices

Data Breach Procedures

In the event of a data breach, we will follow all applicable laws regarding notification and mitigation. This may include notifying affected users and relevant authorities about the breach, as well as taking steps to reduce the risk of harm.

Important: While we strive to protect your personal information, we cannot guarantee absolute security. We encourage you to use strong passwords, keep your login credentials confidential, and notify us of any suspected unauthorized access to your account.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy.

Notification of Changes

If we make material changes to this Privacy Policy, we will notify you by:

  • Posting a notice on our website prior to the change becoming effective
  • Sending an email notification to users who have provided us with their email address
  • Displaying a prominent notice within our services

Your Continued Use

Your continued use of our website or services following the posting of changes to this Privacy Policy means that you accept and agree to the changes. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

Previous versions of this Privacy Policy are available upon request. Please contact us if you would like to access an earlier version.

Contact Information

If you have questions or comments about this Privacy Policy, your personal data, or our privacy practices, please contact our Data Protection Officer at:

Isuso Works

  • Ottawa, Ontario
  • info@isusoworks.com
  • +1 (613) 699-4088

Supervisory Authority

If you are located in the European Economic Area (EEA) and believe we are processing your personal data unlawfully, you have the right to lodge a complaint with your local data protection supervisory authority.

Response Timeframe

We strive to respond to all legitimate requests within one month. Occasionally, it may take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.